Telephone: 01582 601603
E-mail: info@chkc.co.uk
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Hardacre House
Watling Street
Kensworth
Dunstable
LU6 3QS

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Payment terms, Conditions of Acceptance and Veterinary Insurance

Payment terms

When making a booking, we require a deposit to be paid to confirm the booking. In the case of bookings made well in advance, we will write to you to confirm the details and will ask for a deposit to be paid by a specific date.

Until the deposit has been paid, your booking is considered as “Provisional” and, unless the deposit is received by the date requested, we may cancel the booking. We will endeavour to contact you before doing so but, if we are unable to do so within 24 hours, any bookings for which a deposit has not been paid may be cancelled and the space allocated to another customer.

The amount of deposit required is 50% of the total charges for the booking. This can be paid in cash, or by Visa/Mastercard debit/credit cards. If paying by card, we are happy to accept payment over the ‘phone provided the card used to pay the deposit is registered to you at your address. Third party cards cannot be accepted under any circumstances by telephone as this could breach money-laundering laws though payments made in person by a third party are acceptable.

If you cancel the booking, we will refund deposits provided at least 14 days notice is given. However, we will charge £5.00 + VAT to cover administration costs and bank charges. In cases when less than 14 days notice is given, the entire deposit will be forfeit unless we are able to re-book the space for another customer.

If you have paid more than 50% of the booking charges as a deposit, we will refund all charges in excess of the deposit required and then apply the above rules to the remainder determine how much should be refunded in total. If your deposit was made by card, we can only apply the refund to the same card.

If you have made a booking but fail to bring your pet(s) to us on the agreed date, we will cancel the entire booking and retain all payments made for that booking. Note that if your pet does not comply with our vaccination requirements we may refuse to accept the pet. This may lead to the cancellation of your booking and forfeit of your deposit.

You are expected to pay the entire cost of your booking before departing with your pet. If you arrive on a later date or depart on an earlier date than booked, the cost of the entire booking is still payable.

Returned payments such as bounced cheques, refused card payments etc.. will incur additional charges.

Conditions of acceptance

All dogs must be fully vaccinated against Parvovirus, Distemper, Hepatitis, Leptospirosis (DHL). It is an additional requirement that dogs have a vaccination against Kennel Cough at least 10 days before arrival.
 

Kennel cough - infectious bronchitis - is a highly contagious disease of the dog's respiratory tract. Kennel cough is passed on wherever dogs meet - out on walks, on the beach, at training classes, dog shows and of course in boarding kennels! Dogs of all ages can be affected and symptoms include a harsh, dry cough. Whilst some dogs recover quickly, others may cough for weeks and some may get more serious complications such as pneumonia. Without vaccination, treatment of kennel cough can be an unpleasant, costly and lengthy process involving isolation and antibiotic therapy. We require all our canine boarders to be vaccinated before staying us for their own protection and for the protection of other boarders. This is not a vaccination which is provided with the annual booster vaccination and must be requested when visiting your vet.

All cats must be fully vaccinated against feline Infectious enteritis, feline leukaemia and cat flu.

These requirements are to protect your pet(s) as well as others and you will be asked to present current vaccination certificates on arrival. Once we have recorded the particulars, we will not need to see the vaccination certificates for future bookings until they have expired.

Whilst all possible care and attention is given to all pets boarding at this establishment, we can take no responsibility for loss or injury from illness or any other cause.

Pets can be accepted and collected during reception opening hours only. These are published elsewhere on this website.

The accommodation is reserved for your pet for the day of arrival and the day of departure. This means that you can bring your pet in as soon as we open and collect your pet up to the closing time each day. You agree to pay for all the days booked including the day of arrival and the day of departure even if you deliver your pet late or collect your pet early.

Country House Kennels and Cattery takes no responsibility for any animal once it has left the establishment.

If, for any reason, your pets are not collected on the departure date agreed and you have made no alternative arrangements, Country House Kennels and Cattery management may re-home, sell or otherwise dispose of your pet(s) at their sole discretion.

Veterinary Insurance during boarding

The weekly veterinary insurance fee of £2.25 per pet provides the following cover for each pet:

  • Veterinary consultation and medication for treatment needed during your pet(s) stay with us

  • Maximum payable is up to £1,200 per pet and subject to our insurer's acceptance.

  • There is no excess applied to the policy.

  • The following illnesses are not covered: Distemper, Hepatitis, Leptospirosis, Parvovirus, Feline Infectious Enteritis, Feline Leukaemia or Cat Flu unless appropriate vaccinations have been given and have been recorded, by your vet, on your pet's vaccination history card which has been seen and recorded by us.

  • All illnesses caused by breeding activities, vaccinations or any pre-existing conditions (whether known or unknown) are excluded

  • Notification of illness must be made within 72 hours of leaving us.

  • Veterinary fees are payable for up to three months after departure up to the limit specified above.

  • Original documentary evidence of the illness, treatment and veterinary expenditure is required.