FAQ

You can book by calling or booking on the booking page, please be aware that the booking is not confirmed until you pay a 30% deposit & receive a confirmation email with a booking reference number. please check your booking start and end date and check in and out times.

When booking a 30% deposit is taken, any cancellation of more than 30 days will receive a full refund minus a £10 admin fee, between 15-30 days we will add the deposit to your account for future bookings minus a £10 admin fee, 14 days or less the deposit is non-refundable, any changes to the booking is charged at a £10 admin fee. A customer failing to honour a booking without notification will be liable for payment in full.

Everything that your pet requires for their stay is provided.

We understand that pet may enjoy the comfort of familiar items during their time away from home. We ask for your co-operation in limiting the amount of belongings you send with your pet to a few favorite items (toy, blanket) which are CLEAN and that can be laundered and/or sanitized daily. Please be aware we cannot accept any liability for loss or damage to personal belongings.

Yes a lead and a collar is required but no choke chains please.

We would advise that you bring your dog/cat in for a trial day, and perhaps an overnight stay ahead of your planned trip away. This will allow them to know how much fun they can have here, and it will give us a chance to see how he/she adapts to a stay in kennels/cattery, and reassure him/her that you will come back.

Absolutely! Accommodations are available for dogs from the same family to room together as well as cats from the same family. We will supervise the dogs at feeding times so we know they have eaten their own meals.

The more detail you are able to give us, the more enjoyable the stay will be for your pet. Special diets, medications, or other requests should be communicated to us at check in and a scheduled check-out time should also be discussed. Most importantly, do not hesitate to call us if you have any questions about the check-in process or our facilities. Always bring your vaccination card for check in.

Any time during our opening hours, out of hours can be arranged mutually for a £15 charge.

On arrival we will require evidence that your dog has been vaccinated for the following; Distemper, Hepatitis, Leptospirosis, Canine Parvovirus. or a titer test valid for 1 year. (yearly booster) if having a booster or titer test you can board strait away with us. If your dog is restarting its vaccines please allow 14 days after the second vaccination before boarding. We prefer kennel cough vaccine but it is not mandatory. If you decide to vaccinate your dog for kennel cough (bordetella/ dog flu) please ask your vet the incubation time, this can be 0 days ( board immediately) 14days or 32 days

Yes, Regulations stipulate that all cats boarding in a cattery must have a valid certificate for cat flu (feline herpesvirus and feline calcivirus) and feline enteritis (feline panleukopenia virus). The vaccination must be administered at least 2 weeks before their stay.

If medication needs to be administered this will be undertaken provided the animal accepts the medication without too much resistance, and that it can be administered by one of our non veterinary qualified kennel team.

In the unfortunate event that a guest becomes ill whilst staying with us we have access to veterinary services 24 hours a day at Dunstable Icknield Group, although we will try to use your pets regular vet. Each pet is covered up to the Value of £2000, so rest assured we will always take your pet to the vet if required. Please notify us on arrival of any ongoing treatments or known medical conditions affecting your dog. Please note that we reserve the right to refuse admission to Country House of any guest showing signs of ill health.

Our aim is to cater for each guest’s individual needs and have made provision for those who prefer a calmer environment with a dedicated quiet area. When booking please inform one of our team of any special requirements your dog may have. At Country house kennels we care for guests that experience: • Age related issues • Allergies • Arthritis • Blindness • Deafness • Diabetes • Digestive Problems • Disabilities • Heart Disease • Kidney Disease • Nervous, shyness, Anxiety • Skin Problems

If you find yourself in situation where you need to be without your dog for the day we can look after them for you. To find out more please call or book on our booking page. Day-boarding for non-social dogs we call it day boarding as they follow the routine of our other boarders and come out on the filed with just us humans. Daycare requires a 2 hour assessment from 11am-1pm and we will decide if your dog is a good fit to our daycare group.

Yes we are surrounded by 6 foot fences with large bushes behind each fence our main gate to the exercise area is over 9 feet tall, each boarding facility has both fire alarms and security alarms, the whole area is flood lit at night & we have live security cameras.

Dogs • Dry Complete Food • Grain free dry complete • Wet Dog food • Mixers • Raw • Cat wet food standard, senior & Kitten, fish & meat flavors • cat biscuits standard, senior & Kitten